Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

I have using Gateway for serval years and I'm very happy with their work and I will continue to bring my vehicles to Gateway for service.

We arrived at Gateway about noon and it was obvious they were very busy, taking appointments for the next week. After explaining many dash warning lights were flashing, Andrea talked with their head mechanic and he offered to perform a scan to determine the problems. He found the transmission main control valve was the issue, but until they checked the fluid, they wouldn’t know the extent of the damage. If the fluids were clean, a valve replacement; metal fragments would mean a new transmission. I overheard them discussing their full scheduled workload, but someone said “we need to take care of our customer“. They dropped the transmission pan, found clean fluid, made a special run for parts, and had us on the road in four hours. They could have sent us down the road, but instead, provided exceptional customer service. Those in the front office were personable, even giving attention to our very needy puppy. I would not hesitate to take my vehicle to Gateway for any service needs.

Very pleasant,professional and takes the time to explain the services needed.I was scheduled in quickly and worked completed in a timely manner.

I feel heard and treated well as a customer.Appointments easy to get without a long waiting time.The work needed and costs of the service,parts, and labor are reviewed.They call if there is a need or added issue.What I really like is the smiles and light hearted laughter amongst the staff and customers.I am thankful I chose Gateway for my car repair needs!