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MOUNT VERNON, OAK HARBOR & Sedro-Woolley AUTO REPAIR

Reviews

5
Oak Harbor

Gateway is fantastic. It’s the only place I’d go in Oak Harbor. Rates are very fair and the job gets done right. Miracle working the front desk is absolutely amazing and knowledgeable. Couldn’t ask for more. Thank you!

4
Oak Harbor

Honest shop

5
Oak Harbor

Great service. Great price.

5
Oak Harbor

I recently took my F-150 in here for an alignment after installing a leveling kit the day before a 600 mile roadtrip into the middle of nowhere. Not only was Gateway Automotive able to get me in same day when all other shops were a week out, but they were friendly, thorough and fair priced. Their full vehicle inspection was documented with pictures which I appreciated knowing it wasn’t pencil whipped, and they identified only items which I knew were legitimate needs like my 7 year old battery and 2 year old dirty air filter. It’s refreshing to find a shop which doesn’t push unnecessary add ons to every service. After my experience there I would trust them enough to send my Grandma to them.

1
Oak Harbor

1 1/2 months my car is still in the shop😳🤔😢

5
Oak Harbor

The pricing is good. They had my car for a month, and the cost was low. Miracle is a good help, and is very courteous.

5
Oak Harbor

I was in the middle of a drive from Canada to San Diego and they were able to work with me and see me right away. Even with my predicament, they were honest and didn’t oversell me. I was able to get my car back faster than what they estimated it would take! Amazing service

1
Oak Harbor

I feel sorry for them. They are BLIND. My neice took her car there after a ball joint failure. They wanted to change out the whole lower control arm not just the ball joint. $900 for one side. A pair of rock auto ball joints for $9.00 and a free ball joint press rental from Autozone, 2 hours later and she helped me do it and we were done with both sides. $347.00 just for the estimate and they missed the hole in the wheel that the lower control arm did when the ball joint broke. How is it possible to remove the wheel with a flat tire to write an estimate and miss a 1" hole in the wheel ? Stevie Wonder auto. "We see where no one can " You people are on an Island not on the moon. Seek professional repair elsewhere. Can you please tell me ? With a estimate for repairs how can your expert tecks not notice a flat tire and look a lottle farther to find why it is flat ? The air went somewhere correct ? The tire has a hole or the wheel has an issue ? You never even took the wheel off to write the estimate. How can you miss a 1" hole in a wheel ? If she said yes to the repair estimate and you started work the first thing is a call saying you need a new wheel not included in the quote. Please explaine how you miss a 1" hole ? People on the Island PLEASE cross the bridge and save some money.

John, I am sorry to hear you were dissatisfied with the repair options offered to your niece on her visit to our shop. When evaluating repair needs, our goal is to provide a service that addresses the entirety of the problem with the failed system of the vehicle, rather than performing patchwork repairs. As you are also aware, though it was left out in your feedback, we provide options to attempt to work within each individuals budget. When providing options for repair, our starting point is always what is best for the car in terms of longevity and reliability, and our ending point always targets what is best for the drivers situation based on open communication throughout the process. I appreciate you taking the time to make the comparison between an online part addressing a portion of the failed system, installed with your own time, against one of the options provided to your niece that addresses the failure with a complete repair and quality parts, using equipment that we have purchased to allow us to serve our community, installed by a master technician, completed with a wheel alignment, and covered by our three year, 36,000 mile warranty. We wish you luck in your future automotive repair and maintenance needs.

- Oak Harbor
5
Sedro-Woolley

I have always had a great experience when taking my vehicle to this shop. Everyone is always nice and they are upfront regarding how much it will cost to fix my vehicle. I trust that I am not being told my vehicle needs a repair when in fact it does not. It is also a definite plus that you can get a ride to and from work while your vehicle is getting serviced.

5
Sedro-Woolley

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