Gateway Automotive Experts (Sedro Woolley)
The Vollan's we know and love is gone. Had my car towed here recently and was charged a suspiciously large amount for diagnostics and a battery change. Once that was done I was informed I needed a second diagnostic and would be charged again, begrudgingly agreed. After that I was informed that I needed my fuel pump replaced and was quoted an astronomical amount. Knowing this a borderline scam I had the dealership quote me about 1/3rd the cost and had it towed there. Overall out a ton of money the dealership wouldn't of charged me (or charged less). Just have it done elsewhere folks. EDIT: Hey everyone, gateway mentioned that it was unlikely that the sequence of events of events I posted seemed unlikely. It's pretty easy to prove though, thanks to those who reached out. And to gateway, I'm glad you pay your people good wages, but you're not just expensive, you're upwards of twice as expensive. Just get a second quote. You did accurately diagnose my vehicle though, even if it did cost me a good chunk of change.
Dear “GooglePlusSucks” we really really hate to hear stories like this. When we do, we always reach out right away to see if more communication and understanding might resolve the situation. It’s also always an opportunity for us to see our mistakes, and through training ensure that we keep getting better and more responsive to our true customers. On the bright side, this is a great opportunity to remind our friends and neighbors that while we are not the cheapest, we remain the Best Value in the Valley. A repair like the one described above would have a one year warranty at most from the dealer, but because we offer superior parts and repairs, we can offer a 3-Year Nationwide Warranty for all our repairs, complete with nationwide Roadside Assistance. Because our technicians are the highest paid with the best benefits packages of anyone else in the region, High-Caliber-Master-Level Technicians continue to be drawn to us. We have recently hired several dealership mechanics who were drawn to our excellent pay, high ethics, and great culture! We are thrilled that you were able to take our accurate diagnosis to another shop that could use our mechanic's expertise to properly repair your car and we wish you safe travels. Thanks to all our loyal customers who have helped us become Sedro-Woolley’s #1 Repair Shop!
- Gateway Automotive Experts (Sedro Woolley)