MOUNT VERNON, OAK HARBOR & Sedro-Woolley AUTO REPAIR

2013 mini copper coupe r58. Came in over a year ago. Alternator needed replaced and my serpentine belt belt was bad. And the tensioner was also in need of replacement. The repair was done but I was deployed and could not pick up the car. I had to have someone else get the car and store it. About a year later I shipped the car to Florida. Upon recovering the battery was dead do to the king deployment I jump it and take it to shop at a dealer who replaced the battery. And as I drive away the belt shreds itself. I take it to the dealer who replaces the belt. Upon returning home the belt shreds again. This time the dealer says the tensioner needs replaced due to being after market and caused the issue. Gateway took full reposibility for the error caused by the after market part. And paid not only the new fees but covered the original fix repairs as well. All was good for a couple weeks but then the issue returned. Belt again shredded. The dealership had already inspected this car like 3 times at this point and now claim that the alternator also is throwing off the alignment. And even though I feel like the dealership should have taken the entire bill because they failed to identify the issue gateway agreed to pay for the replacement alternator. These guys seriously stand by there work and if there is a problem caused by a decision to use an aftermarket part they own it. And they ensure that you are wel taken care of. Derrick was the man I spoke to many times on the phone and he seriously took my situation to heart and was a major advocate for me while dealing with my dealership at the same time. I wish I could have just taken the car back to them. And if I was still in oak harbor these are the only people that would touch my car. The price correctly the take pride in there work and they will make sure that if something they did was at fault they will graciously admit the mistake and help you any way they can. Thank you soo much for everything you guys truly saved my butt here. And every person in oak harbor that ever has a car issue I will be sending them to you, knowing very well that they will be taken care of.

Stuck Stud removal

Fair prices and excellent customer service. Full pictures included with inspections. Top notch

Started on time worked a little longer to get it right explained everything Great company

Excellent service! Came in for a spark plug change they were very helpful and was able to get in and out within an hour! No issues at all and did a courtesy inspection as well free of cost! 10/10 would recommend and going again!

Thorough & complete inspection of vehicle with pictures and recommendations 👍🙂!

My old 1990 Nissan Pathfinder needed an new/rebuilt clutch and other services. Very professional service and very thorough. They did a good job but soooooo expensive. They did wash my car which was really needed.