Mount Vernon, Oak Harbor & Sedro-Woolley Auto Repair

Took my truck in for an alignment which they weren’t able to perform. So I ended up paying $114 dollars for an inspection. No problem with that, it’s a project truck that I was probably too eager to get aligned. What was frustrating was their automated communications. I received 8 messages in the 3 days from booking my appointment to the day of. Their $100 inspection wasn’t that thorough, considering they didn’t even list the trim correctly in their report despite taking a picture of the vin. Which running the vin tells you that. On top of the fact that tone of the notes seemed condescending and used excessive punctuation. Took pictures of everything but the thing they said made it unable to perform the alignment. And all of it took 4 hours. So it was neither fast, cheap, nor good. Really seemed like they didn’t want to work on my truck because I changed out the front suspension parts at home, and wanted them do an alignment. Which that’s their right, but I wish they would have saved me the time and just told me that up front.

Excellent customer service. The staff is super friendly and professional. I want to tank everybody at the auto shop for the rapid response to getting my car fix. I want to say thank you to Fidel and Ms. Rose that made feel like a real person and not just a number. The staff are super professional. I like that they show you with facts and pictures . Thank you.

Service was good!

Very good work and fast service. The car seems happy. We plan on having them do a at least on more thing on the car.

Huge shoutout to the team at Gateway Auto! Took my car in a couple weeks ago for brake work, and though the news wasn't good (repairs-worth-more-than-car situation), the service was excellent. In terms of costs as well, even though it was a lot, I think the quotes they gave were more than fair considering the kind of work the car needed (this was confirmed for me by my father, a lifelong but now retired mechanic). I declined the repairs and chose to find myself a newer and more reliable ride, but I will definitely be returning to Gateway Auto for all my routine maintenance and checkups. Jeff was great, knew who I was from my appointment when I walked in, and had one of his crew (Brennan or Brendan, so sorry I can't remember which, I'm terrible with names, but he was great too) give me a ride to and from my house, which was a luxury I have not experienced from my past mechanics. I also want to say, their online and text services are top notch; I made my appointment online through their great booking portal, and then received a full breakdown of the repairs and costs with photos of the issues, which I could either accept or decline right there on my phone. I have had a lot of bad experiences with mechanics in the past so there was already that twinge of anxiety in me, and then learning my car was beyond repair (or at least, repair that I could afford) had me totally freaking out, but these guys made what would've otherwise been a total nightmare feel like a top-notch service experience. 10/10, would recommend, will be back soon myself to have them give my new ride a checkup!

Had a loose heat shield plate rattling loudly on the exhaust during a road trip. They squeezed me in within an hour and helped secure it so I could finish the trip. They also showed me the quick repair they did and refused to take money for it, which is totally awesome. Thanks guys!

Very good service and safety check.

I take both my Trans Ams here for car services and I'm very happy with there work I definitely recommend these guys

They did 1500$ of repairs in just one day! I called in the afternoon and by the next day before closing I had everything repaired. Such a lifesaver, thank you!

Communication, workmanship, price...great on all counts! Highly recommend!!!